The focus of Pala Casino Spa Resort Voice of Guest program is to improve overall guest satisfaction and create customer loyalty and retention. Partnering with InMoment, Pala Casino Spa Resort will better understand customer experience (CX) in the new world and seek to continuously improve guests’ experience. It’s crucial to be aware of what is important to guests as traveling and entertainment open back up. Like many in the hospitality industry, Pala Casino Spa Resort reevaluated what excellent customer experience looks like post pandemic. ![]() InMoment®, the leading provider of Experience Improvement (XI)™, announced that Pala Casino Spa Resort, the entertainment capital of Southern California, has selected InMoment as its Experience Improvement partner.
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